Support for a new boom

Siraga company


Support for a new boom

Established in 1936, Siraga is an international company specialized in the design of customised solutions for the LPG industry (butane & propane). Partner of the world’s leading oil and gas groups, Siraga acquired over decades a leadership position in the high-tech universe. ISO 9001 certified, its quality management system (QMS) integrates the activities of the 2 French sites and of 1 Belgian site.

In September 2014, a new Quality Manager - Michel Ageorges - has been appointed internally in order to boost and optimize the QMS, closely with the steering committee, process pilots and entire staff.

Stephanie Bazin, Euro-Symbiose senior consultant, intervened to support him in his new job as Quality Manager. The approach also aimed to provide him with the necessary methods and tools for:

  • improving the level of visibility of the process approach,
  • optimizing the steering mode of processes and associated tools,
  • improving the management of non-conformities.

After six months of support, Michel Ageorges, the new Quality Manager, shares his experience.

A few words about Stéphanie’s support?

« The support helped me a lot. Stephanie has a good ability to pass on her skills and knowledge, and supported me in my actions to implement. »

What did you take away from it?

« I learned how to boost those involved in the quality system and, more generally, how to galvanize the quality within our society. »

What was the added value of this coaching?

« Stéphanie’s support put me at ease and allowed me to approach this new position in a far more serene way. Before the coaching, I had some uncertainties and shadow points, whereas now, I have a good working methodology: I know in what order and where I have to carry out the actions. »

Since then, how do you live your assignment?

« The mission is going well. Since the last intervention of Stephanie, we passed an ISO audit and an ATEX audit that went very well. I now attend the Executive Committee meetings where I use the strategy points given by Stephanie, and I have quite a good collaboration with the other actors within the quality system. »

At the same time, Michel Ageorges was trained on the ISO 9001 (2008 version) requirements, and internal auditors – as well as those wishing to become one – received a training dedicated to internal quality audit.