Support functions

Because productivity sources are not only in the workshop

Support functions

Support functions (purchasing and sales functions, HR, etc.) are also in charge of data processing (documents, information, etc.). They are also concerned by waiting times, storage, or simply overlaps that increase the cost price of the product or service and do not provide value to customers. Therefore, the out-of-production teams have to rethink how to control costs and the customer needs’ satisfaction.

The Lean Office, 5S worksites or the 6 Sigma projects are some of the techniques perfectly adapted to the context and challenges of the support functions.

The objective is not to imitate or obstruct the other Lean concepts: increase the effectiveness of support functions imply to hunt the activities without added value.

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