CAIB: «Our results have never been as good as now in terms of quality... »

Published

CAIB: «Our results have never been as good as now in terms of quality... »


Subsidiary of Liebot, CAIB manufactures and markets joineries in France. The company, specialized in house openings, has a comprehensive range of tailor-made aluminium joineries, PVC and mixed wood/aluminium.

CAIB and Euro-Symbiose work together since 2014 on an improving quality and performance project.


Interview of Mr. Franck Hervochon, Technical and Industrial Director at CAIB


The service

« The service has mixed analysis, consulting and training. The supervisors and team leaders have been raised awareness among the quality issues. Valérie Le Couëdic (Euro-Symbiose consultant) has been attentive, this is thanks to long discussions that we have been able to build this project together. »

What is the added value?

« We have today real results in terms of quality, especially thanks to the QRQC which ensures the longevity of the approach undertaken. Our results have never been as good as now in terms of quality perceived by our customers, it’s really positive. Beyond tools, the intervention gave us the dynamism we needed in everyday life.

In a first time, it was important for us to be supported by Valérie. But, progressively, we appreciated that she lets the service works by itself. Thanks to her, we asked ourselves the right questions.

Today, the objective is to progressively create a corporate culture in order that the tools become real continuous improvement devices. »