A French banking group recognizes the expertise of Euro-Symbiose for the performance improvement and optimization of its organization

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A French banking group recognizes the expertise of Euro-Symbiose for the performance improvement and optimization of its organization


A French network of cooperative and mutual banks called on Euro-Symbiose in several of its sites with, common goal, the performance improvement and the organization optimization.

It is in this way that two of our consultants, Stéphanie Bazin et Valérie Le Couëdic, advice since few months now, the QMS construction (Quality Management System) and participate also to the certification getting ISO 9001 2015 (planned for February 2016) in of the site of this group.

The overall approach of this site is to improve:

- The company functioning
- Customer relationship
- Consumer satisfaction

Its operational objective is to build and make live its QMC from April 2015 to January 2016 in order to pass the certification audit in February 2016

The big steps of the projects have been the followings:

- Initial diagnosis in order to evaluate the current level of conformity regarding the requirement of ISO 9001 standard;
- Support of the project team in order to build the QMS for the company activities;
- Training of QMS actors all along the project;
- Pre-audit (internal audit) in order to check all the requirements of ISO 9001 are respected and put the company actors in the conditions of a real certification audit;
- Certification audit in February 2016.


Meanwhile, in another site of this French banking group, Euro-Symbiose steps in an approach of process optimization with the help of two of our consultant, Christian Walser et Éric Canu. In order to achieve this objective, Euro-Symbiose offers different interventions which can take various forms according to the problematic nature identified, and can potentially reach all types of process. Nevertheless, they could concern in a generic way:

- Support to the identification of the most appropriated approach/tools
- Identification and planning of the successive activities as a part of the selected project
- Organization of working sessions for the project teams
- Contribution of expertise on the tools of Lean and 6 Sigma
- Support for the establishment of monitoring indicators
- Etc…


Generally, this important group knew to trust Euro-Symbiose for both the knowledge of its activities and the impact of these one to customers and the performance optimization and organizations. The improvement of quality and productivity were thus related in the bank as in other sectors of the economy.

The complementary profiles and the Euro-Symbiose consultants’ skill allow to guide your improvement approaches whether the purpose of this one.